Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Website Control Panel you can find a comprehensive Help section featuring many articles and frequently asked questions. They are compiled by our support team of seasoned technicians. Simply fill in your question and our intelligent platform will show you the best possible answer.

  • Top quality support service
  • Educational Videos

  • For those who would rather learn how to troubleshoot a regularly encountered issue by watching a tutorial video, we’ve added a collection of video tutorials to our Website Control Panel. All the training videos are concise and easy to understand. They offer step–by–step presentations of different web site administration techniques.

  • Intuitive help center
  • A One–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 customer support service with a 1–hour ticket response guarantee. A group of knowledgeable tech support engineers will be online for you to respond to all the enquiries that you could possibly have. During non–peak periods, a reply will be supplied within just 20 minutes.