Customer Support Channels
A One–Hour Response Time Guarantee
We provide a 1–hour response time guarantee for every support ticket or email that you send to our customer support team. We’ll swiftly respond to all common queries and forward right away the case to our admins if any further assistance is required. If you make use of the Managed Servers package, we’ll perform any of the included server management tasks at a time that has been agreed upon preliminary.
A Premium–Quality Customer Service
If you require any help working with the Website Control Panel or with any of the applications that we’ve pre–installed on the dedicated web hosting server for you, you can touch base with our technical support staff at any moment via the ticketing system. Additionally, if you need help managing your server, you can order the Managed Servers package, that includes Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, data backup hard disk storage space, etc.
An Easy–to–Navigate Help Section
We have equipped the Website Control Panel with a detailed knowledge base, which features detailed explanations of all its features and functions. Furthermore, we have prepared detailed video tutorials that will further teach you how to perform a given task or resolve a common problem. The instructional articles and the tutorial video clips are easily reachable from each Website Control Panel section through the Help and Videos buttons in the top right corner.