If you have ever had a hosting account in the past or you've dealt with any other type of online service, you probably know from personal experience that for a lot of things it's better to talk to a live person on the telephone instead of exchange support tickets or emails. If you'd like to find out more about a specific service before you decide to purchase it or in case something small needs to be done, for instance, it'll be much easier and faster to do it in real time. If you can contact representatives by phone, it is also very likely that you are dealing with an actual website hosting supplier, not just a reseller. The level of support that you'll get over the phone may differ between different suppliers - from common issues to professional tech support. Typically most suppliers offer pre-sales assistance and first level phone support, while more complicated tech matters are managed via electronic mail or tickets.

Phone Support in Hosting

We know that being able to speak with a live representative is very important, so we have three support lines worldwide (UK, USA and Australia) and you have the option to contact us on the phone for fourteen hours a day. If you consider acquiring one of our Linux hosting service, for instance, you can give us a call and find out more about our solutions before you order to ensure that we cover all of the system requirements for your sites. Following the order, you can contact us about all the sales and / or billing difficulties you may have, or receive any kind of general or basic technical info you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical matters you will have to use the ticketing system, which will help you monitor the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply include live phone support for 14 hours daily. If you wonder which plan is suitable for your websites, you'd like to find out more about the plan's specifications or you're looking for any other type of info on our solutions, you have the option to call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our customer support agents will assist you. In case you currently have an account, you will be able to contact us about sales and general issues, although we're often able to help with a multitude of tech issues as well. For strictly tech difficulties you will need to use our built-in ticketing system where the conversation between you and our tech support crew will be in one place, which is the best option if your trouble can take extra time to be dealt with or it needs to be escalated to our sysadmins.