If you’ve ever got any questions concerning the web hosting service or if you face a problem with your websites, you will have to contact the respective web hosting provider’s technical support team. It may not matter how swiftly they will reply when you've got a general query, but a problem like a faulty web app update, for example, may lead to your site becoming broken or unreachable online. And the longer you have to wait for the support team to lend you a hand, the longer the site will be offline. In case you offer services or goods online, any outage will destructively affect your site and you can lose current or prospective clients. Lots of hosting providers, especially resellers, respond to e-mails and tickets within twenty four hours, but in the online world that’s far too long, as customers will scarcely ever go back to a website that’s not functioning correctly for lengthy intervals.

One-Hour Response Guarantee in Hosting

Our Linux hosting service offer a 60-minute reply time guarantee, which suggests that regardless of what enquiry or obstacle you may have, we will always be there to lend a helping hand. In reality, it seldom takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both technical and sales matters. Our client support staff representatives are available 24x7, even on holidays and weekends, which goes to say that you will receive immediate help at any time. We know exactly how precious time can be, so by the time we respond to your support ticket or email, we will have investigated the matter and, if we haven’t figured out a solution, we will provide you with more info about what you need to do on your end – if the circumstances necessitate this. With our support service, you can be certain that there will be someone to lend you a hand instantaneously, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

As we realize how essential it is to receive quick support, we guarantee that you will never have to wait for more than sixty minutes to receive a reply to any support ticket that you post from your semi-dedicated server CP. As it is, you will seldom have to wait for more than 20-30 minutes and this applies to any inquiry regardless of its nature – technical, general or billing. On top of that, our customer and tech support staff is available to you day and night, which implies that even in case you open a ticket during holidays, you’ll always receive a lightning-fast reply, which will contain the answer to an enquiry, the solution to a problem or the information required to solve an issue yourself – if there’s something that you have to do on your end. With us, you won't ever have to spend a whole day waiting for a response like you would with many other web hosting companies.