A live chat is among the many channels of communication provided by some hosting suppliers as part of their support services. Depending on the provider, the chat can be used for pre-sales, billing and/or technical assistance. This way of communication is faster in comparison to a support ticket and it will make it less likely to misspell or misunderstand anything as compared to a phone call with an agent. In addition, if the trouble that you experience needs some time to be reviewed and taken care of, you can do something else in the meantime instead of just waiting, as you would have to do when you call. Also, you can employ a live chat assistance service without spending a dime provided that you have world wide web access even if your hosting supplier is based in another country and they don't have a local phone number you can call.

Live Chat Support in Hosting

As part of the support services that we provide for all of our Linux hosting service, we now have live chat support which is available every day, even on holidays. You'll be able to contact us regardless of whether you already have an account or not, considering that we will assist you with all kinds of things, ranging from supplying you with basic information regarding our solutions in case you aren't our customer yet and you're thinking about purchasing one of our plans, to helping you with creating an e-mail account in an email client. Part of the problems are more complex and time-consuming, so you'll have to take advantage of the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all our future and present clients. If you're looking for a new hosting account, you can chat in real time to one of our representatives and receive more details about our semi-dedicated service so as to select the best plan for your websites. In case you already own an account with us, we will be able to support you in a very timely manner with general, billing and 1st level techmatters. Although in some cases you will have to open a support ticket as there're issues that cannot be resolved through a live chat, we will be able to help you with numerous standard tasks, such as installing an e-mail account in an email client or forwarding one domain name to another one. As a result, you'll get quick support and you will save a lot of time.