There are a handful of ways in which you can contact the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a ticketing system. This is the easiest method of communication for a number of reasons. In the event that no customer support engineer is free at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably hit home. You can also copy/paste large pieces of information without having to worry about typos, and if a given issue requires more time to be solved or a number of replies must be exchanged, all the info will be in the same location, so each party can always follow the steps taken by the other one. The disadvantage of using tickets to get in touch with your hosting provider is that they are often separate from the hosting platform, which suggests that if you need to supply info or to adhere to guidelines, you will need to use at least two different accounts and this number may grow if you’d like to administer a couple of domains. In addition, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Hosting

Our Linux hosting service come bundled with an integrated trouble ticket system, which is part of our in-house built Hepsia Control Panel. Unlike other analogous tools, Hepsia allows you to manage everything related to the web hosting service itself in one and the same location – payments, web files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different systems. In case you have any technical or pre-sales questions or any problems, you can send a ticket with just several clicks without needing to sign out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of help articles, which will provide you with additional info and which may help you fix any particular issue before you actually send a ticket. We guarantee a response time of maximum sixty minutes, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more convenient to manage everything from one single location, which is the reason why we’ve incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with each single semi-dedicated server package. This will permit you to manage the correspondence with our customer service staff together with your semi-dedicated server, which suggests that you will not have to remember an additional sign-on name for a different admin console. You’ll be able to submit a new ticket or to track the status of an old one with less than a few clicks of the mouse while you’re browsing the content hosted in your account. On top of that, you can search through older tickets using a clever search option or read relevant knowledgebase articles, which contain solutions to commonly faced difficulties. The inbuilt trouble ticket system is strictly monitored 24/7 with the maximum response time being just one hour, so there will always be somebody to help you.