Integrated Ticketing System in Hosting
Our Linux hosting service come bundled with an integrated trouble ticket system, which is part of our in-house built Hepsia Control Panel. Unlike other analogous tools, Hepsia allows you to manage everything related to the web hosting service itself in one and the same location – payments, web files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different systems. In case you have any technical or pre-sales questions or any problems, you can send a ticket with just several clicks without needing to sign out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of help articles, which will provide you with additional info and which may help you fix any particular issue before you actually send a ticket. We guarantee a response time of maximum sixty minutes, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything from one single location, which is the reason why we’ve incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with each single semi-dedicated server package. This will permit you to manage the correspondence with our customer service staff together with your semi-dedicated server, which suggests that you will not have to remember an additional sign-on name for a different admin console. You’ll be able to submit a new ticket or to track the status of an old one with less than a few clicks of the mouse while you’re browsing the content hosted in your account. On top of that, you can search through older tickets using a clever search option or read relevant knowledgebase articles, which contain solutions to commonly faced difficulties. The inbuilt trouble ticket system is strictly monitored 24/7 with the maximum response time being just one hour, so there will always be somebody to help you.