The client support that you will receive from your hosting provider is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical issue with an active account. Prompt and clear information about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual website hosting provider not from a reseller. If you get a hosting account through a company that doesn't own its servers and it can't access them directly, it is almost certain that you will wait for a few days to have a response to any kind of question, so your web sites may stay offline for quite some time. In contrast, a company that offers numerous means of communication and has a technical support staff that is available at any time will assist you to right away and help you reduce or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Hosting

Our Linux hosting service offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our website hosting solutions before you make a purchase or you are an existing client and you have any question or some difficulty, you will be able to contact us at any time, including weekends and holidays. We have many channels to get in touch with us - several telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical matters or any issues which need additional time to research and fix. Unlike a number of other web hosting service providers, our trouble tickets have a guaranteed max response time of just one hour, which means that no matter what your problem is, it will be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You can try out our support services even before you purchase a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and general questions. Our representatives will help you pick the right plan or offer you details about our servers, to verify whether the system requirements for your websites are met. When you are a current client, you also have the option to contact us through email or via our ticketing system, that is accessible through the Hepsia hosting Control Panel. We warrant that every time you employ these two methods of correspondence, you'll get a reply within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. If you've employed the hosting services of other service providers, even big ones, you're able to compare the response time considering that it usually takes a full day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for any server-related issue or forany problems or questions with regard to the pre-installed software your server comes with. If you have not purchased your VPS server package yet, you'll be able to learn a lot more about our solutions by giving us a phone call or via our live chat service. For more tech problems, you'll be able to send an email message or open a trouble ticket via your billing Control Panel and you'll get support within a maximum of 1 hour no matter the time of the day, even on holidays and weekends. The typical reply time usually doesn't exceed thirty minutes. If you're looking for assistance with third-party software, you can use the Managed Services upgrade which you can add to every single VPS plan and our administrators will assist you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers

With a 1 hour max reply time guarantee, you will take advantage of extremely fast support when you get a dedicated server from our company. Our customer and technical support crews are online 24/7/365, which means that every time you open a support ticket via your billing account or you send an email message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question requires more time to be solved or if it has to be forwarded to our administrators, as it's much easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to give us a call or talk to a live representative through our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.