Many persons who start using their 1st web hosting account, or switch companies, usually have inquiries with respect to how given operations are carried out or confront complications when setting up various things such as e-mails, website settings, and so on. For this reason, many hosting companies have compiled documentation with frequently asked questions and issues in order to help their clients obtain info swiftly and seamlessly. As a result, the client care team members can devote more time to real problems that certain customers may be encountering, as the solution for the smaller things will be available online and clients will be able to easily tackle them without having to touch base with the tech support staff. Having comprehensive documentation is very important, particularly for new clients with no past experience whatsoever, because the web hosting service entails plenty of functions and many people can get confused about what to do. A good knowledge base can both help you do the things that you wish and find out how the web hosting service works in general.

Extensive Online Documentation in Hosting

If you have bought your very first hosting plan from our company or have transferred your site over to us, you will become familiar with our platform and our custom-created Hepsia Control Panel in a jiffy thanks to the fact that we have compiled a thorough web-based knowledge base where you can find all the information that you may ever need – both general info in regards to the service as a whole and more concrete info about the different features that you can make use of and the obstacles that you could face. The articles themselves are located in two places. The complete article list is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different functions in every Control Panel section too. You can learn how to accomplish basically everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles include thorough guides, so you won’t ever get disoriented on account of an unclear text. Certainly, in case you bump into a more specific problem and you can’t find anything about it in our knowledge base, you can contact our client service staff members 24-7-365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated service come with detailed online documentation where you will see information on all the functions that our custom Hepsia Control Panel comes with, together with solutions to different questions and complications that you could face. All setup guides include in-depth explanations, which goes to say that you won’t need to worry about overlooking something if you are aiming to export a MySQL database, for example. The troubleshooting articles include a variety of different potential causes of certain problems and the solution for each one of them, so in case you are not able to send emails even though you have the correct SMTP server settings, for instance, you can swiftly see what the reason may be and repair the problem with a couple of clicks in your mail client. As Hepsia offers quite a few features, you’ll be able to find relevant articles in each single section. In case you prefer to browse all help articles, you can use the Help menu, which is located in the top right-hand corner of the screen.